Q: What services does MetroButler offer?

MetroButler does it all! For our Full Service clients, we will help you list your property, dynamically adjust your pricing, correspond with your guests, confirm your reservations, secure and process payments, and handle your guests' check-ins and check-outs. MetroButler even provides toiletries, clean towels, and bed linens for your guests, so they don't need to use yours. We act as an all-in-one host logistics manager and concierge, so you don't need to worry about a thing while your guest enjoys a terrific stay. Since every home is different, we also offer a la carte solutions such as cleanings and key exchanges, to suit your needs. Here is a breakdown of our services.

Q: What is Your Commission and Pricing Structure

For Full Service accounts, MetroButler's fee is 25% of the rental fee, which is the average nightly rate across a given rental period multiplied by the number of nights. The funds are transferred to us the next business day after a guest checks in, and those funds land in our account a few days later. At the end of a reservation, we deduct our commission, any added costs that are the host’s responsibility, and Airbnb’s 3% host fee, which covers transaction processing. Cleaning fees are passed through to guests and are not the Host's responsibility. For Lite Service accounts requesting a la carte cleanings, fees vary by apartment size and can be viewed here.

Q: Do you offer any individual services on your website, like key drops and cleanings, for a lower commission or on a fee basis?

We certainly do. While MetroButler is, first and foremost, a full-service logistics manager, we recognize that certain apartments have unique needs. We offer one-off services such as cleanings, key exchanges, and linen rentals for Hosts who want do continue managing all other services themselves. 

Q: How much can my apartment get me per night?

Nightly rates vary, as it all depends on your specific apartment details, your neighborhood location, seasonality, length of reservation, and an array of other factors. As a benchmark, nightly pricing for our properties generally range between $125-$1,000 per night. Most importantly, is the fact that our nightly rates that we assign to our properties typically outperform average Airbnb properties by 44%. 

Q: How is pricing determined? ...and when do I get paid?

Once of the many tools we employ to help you maximize revenue is a sophisticated dynamic pricing algorithm that pulls from multiple data points. Our algorithm continually updates your listing to find the optimal balance between nightly price and occupancy rate to maximize your revenue. MetroButler places funds via direct deposit to your checking account, a few days after the end of any given reservation. We process payments as quickly as possible so you can get paid once a booking period ends. 

Q: What happens if a guest damages something in my home?

MetroButler conducts a photo-documented walkthrough of each property before and after each guest’s stay. If you have special things you want us to look out for, we add them to our digital QA checklists. In the event that your property is damaged, MetroButler opens a claim right away to make sure you are protected. Our process includes direct Guest mediation, use of Airbnb’s Resolutions Center, drawing against the Guest's security deposit, and various forms of insurance that covers our properties and services. 

Q: What happens if there is a problem while I'm away?

All emergencies and other issues are handled by our 24/7 help desk. We want to make sure you are able to travel with complete peace of mind. We're always on call in case any problem needs attention while you are traveling.

Q: How do guest check-ins work?

We have a dedicated team of Butlers to make sure everything runs smoothly. When a guest confirms his/her arrival time, we coordinate one of our Butlers to conduct a pre-check-in walkthrough to ensure that everything is clean, tidy, and 100% guest-ready. That same Butler will prepare and stage your home with MetroButler linens and towels, will take care of special requests, and will be waiting to greet your guests upon arrival. When your guests arrive, the Butler will welcome them, conduct a walkthrough, provide important information, and give the guests instructions for reservation communications and check-out. 

Q: How do guest check-outs work? 

At the end of each reservation, a Butler will return to your home to collect MetroButler linens and towels. That Butler will also conduct a comprehensive walkthrough with a digital, photo-based, multi-point checklist. If anything that Butler discovers at check-out is inconsistent with the information gathered at check-in, or is otherwise out of place, the Butler will carefully document the issue so MetroButler can address it. Once everything is as it should be, your home will be cleaned and prepared for the next guest or for your return.

Q: Do you provide cleaning services for each reservation?

Yes. Not only do our cleaners follow a comprehensive multi-point cleaning checklist, but they will also make up each bed using MetroButler sheets before each guest arrives. Before your return, they can make up the bed with your own sheets, just how you left it. 

Q: Will you provide me with updates on how my listing is doing?

Happily! In fact, once you sign up with MetroButler, you are provided with your very own Host dashboard to mark new availabilities, track existing and upcoming bookings, and view your booking statistics. 

Q: Are there set-up fees, monthly fees, or minimum booking requirements?

MetroButler has absolutely ZERO set-up fees, monthly fees, or minimum booking requirements. We offer an in-home assessment, profile creation, and listing optimization completely FREE. We even arrange for professional photography. We only collect our fees once your property is successfully booked. We only make money when you make money.

Q: Who should use this service?

If you have a property that you want to list as a short-term (or long-term) rental, we can help! We cater to business travelers who need to leave town for work, individuals looking to go on short (or long) vacations, and people who have to relocate and want to use their vacant homes to recoup expenses. 

Q: What if I don't have a profile or listing on Airbnb?

No problem! We are short-term rental experts, so we can optimize your existing profile or even create a new perfect profile for you from scratch (at no additional charge).

Q: Why should I use MetroButler?

Short-term renting takes considerable time and effort. If you don’t have the time to engage in the process, or if you don’t understand how to optimize your listing, pricing, and profile to appear atop search results, the process can be daunting and provide lackluster returns. We provide turnkey solutions to maximize your home’s earning potential, so you can make money without lifting a finger. Our pricing analytics and process expertise will help you secure more bookings and increase your income. Plus, while you are away, you don’t have to worry about a thing. Our experienced professionals are a local presence and are available 24/7 to look after your home.

Q: Do I have control over who stays in my home?

Absolutely. You are able to provide MetroButler with a set of criteria for what makes your ideal guest. This can include everything from the total number of guests per booking, to the desire to only rent out to families rather than groups of friends. We will make sure to confirm only guests that meet the guidelines you have provided.

Q: Is MetroButler operating in my city?

Currently, MetroButler operates only in New York, but we will be expanding soon. Please check back periodically for updates.